WATCHFACTS
We are committed to delivering authenticity, trust, and exclusivity in every transaction. Leveraging our extensive network and industry expertise, we create exceptional experiences. Each watch undergoes meticulous inspection, authentication, and servicing. We also offer buying, selling, trading, AI-powered valuations, and personalized concierge support, making us your trusted luxury watch partner.
PARTNERS
Clients & partners
We extend our services beyond watch sales, partnering with Amazon, eBay, Sterling, 1st Dibs, and Farfetch to provide seamless pre-owned luxury experiences with concierge services, system integrations, authentication, and continuous support for an exceptional ownership journey.
FAQ :
All your answers here
How long does it take to get a watch?
The time it takes to receive a watch can vary depending on the specific model and its availability. Generally, after the purchase is finalized and the watch passes inspection, it should arrive within 2-4 weeks.
Do I have to pay a deposit?
Yes, a 10% refundable deposit is required once you decide on the watch you want and we agree to proceed with the purchase.
What's the process once you decide on the watch you want?
Once you choose a watch and we agree to proceed, you'll need to provide a 10% refundable deposit. We will then purchase the item on your behalf, conduct a thorough inspection, and provide a detailed condition report. After inspection, we finalize the transaction and prepare the watch for shipment.
Why do you take a deposit?
The deposit secures your commitment to the purchase and allows us to confidently proceed with acquiring the watch on your behalf. It ensures that the service is utilized by serious buyers only.
What happens if I change my mind after I pay the deposit?
If you decide to cancel your order after paying the deposit, the deposit is fully refundable provided the cancellation occurs before the watch is shipped.
How long does the total process take?
The total process from selecting a watch to receiving it typically takes between 4 to 6 weeks, depending on various factors including inspection, seller's location, and your promptness in fulfilling necessary formalities.
What if I want an extended warranty or insurance?
An extended warranty or insurance can be arranged before the item is shipped. This ensures your watch is covered from the moment you receive it.
What's the pricing for extended warranty and insurance?
The prices for extended warranty and insurance typically range between 3% to 5% of the watch’s value, depending on the coverage options and terms you choose.
How long is the warranty?
The warranty on your watch lasts for 2 years from the date of purchase, covering any manufacturing defects or operational failures under normal use conditions.
How much do you charge?
Our transaction fee is 5% of the transaction value. Don't worry, we normally procure watches at 5-10% less than the list prices.
How do you get such good prices?
We've been in the industry for years and have established relationships with thousands of buyers, allowing us to secure the best deals regardless of the watch's location.
GET IN TOUCH
Contact us for More Information.
If you have any inquiries or would like to schedule a consultation with our team, please don't hesitate to reach out to us.